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Security Guard Services

Prevention, intervention, response, and life-safety

A Trusted Partner to Protect Your Investment

In the face of society’s changing values, protection is no longer adequate to describe the role of a security company. Prevention, intervention, response, and life-safety more accurately depict the new partnership forged between the Security Company and client.

Industry, corporations, and private residential communities alike recognize the need for total integration of manpower and technology to intercept and minimize loss of property and personal safety. They need a partner that can be trusted to protect their investment.

In recent years, mega-mergers of large national and multinational security firms have led to the deterioration of personalized service. Elite Guard recognizes and follows the principal that the only needs that matter are those of its clients at any given moment. Every client property is unique and a close thorough understanding of each client’s individual needs is a prerequisite for success.

Services Provided

  • Uniformed Unarmed Security Officers
  • Uniformed Armed Security Officers
  • Uniformed Concierge Services (Luxury Condominiums)
  • Doorman Services
  • Marked Security Patrol Vehicles & Security Golf Carts
  • Computerized Access Control Systems & Software
  • Guard Touring Systems
  • Resident Screening Services
  • Alarm Response Services
  • Licensed Private Investigation Services
  • Security Consultants & Analysis
  • Closed Circuit Video Design and IP Camera Installation
  • Remote Video Surveillance & Monitoring
  • Special Events
  • Fire Watch
  • Hurricane Response Team
  • Bike Patrols & GEM Cars

High Client Retention Rate

Residential
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Commercial
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Community
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A women checking in a car. Part of Elite Guards Security Guard Services

As a locally owned and operated security agency the Principal Owner(s), Managers and Supervisors will work directly with you with 24-hour availability.

One of the highest client retention rates in the industry is a glowing example in our long history of the relationship we establish with each client.

The relationship between our office, our security personnel, and our clients is vital in maintaining an excellent security program.

Elite Guard will establish this partnership during the transition period prior to commencing services and continue with weekly, monthly and quarterly meetings with you, Elite Guard personnel assigned to your property and Elite Guard management.

Quality, personalized customer service, and value are the benchmarks that have elevated our agency as a leader in the security industry.

Elite Guard will establish this partnership during the transition period prior to commencing services and continue with weekly, monthly and quarterly meetings with you, Elite Guard personnel assigned to your property and Elite Guard management.

Quality, personalized customer service, and value are the benchmarks that have elevated our agency as a leader in the security industry.

Transition Program

The decision and process to change your current security service provider may often be very challenging. Recognizing the importance of a smooth transition, Elite Guard’s objective is to avoid any disruption of service and to accelerate the learning curve of all parties involved. Once our office has been contracted for security services we will coordinate with property management to ensure immediate success with your security program. Our office will work closely with your property prior to the commencement of services developing security duties, contacting current security team members identified by you for retention, and scheduling several training orientations on-site with Elite Guard Field Supervisors, Elite Guard Managers and Security Personnel assigned to your property. A detailed outline of our transition program will be provided to you in our security service proposal.
A man driving a Elite Guard Security Golf Cart. Part of Elite Guards Security Guard Services

Dispatch Command Center

Elite Guard recognizes the widespread myth in our industry that all security service providers maintain a 24-hour dispatch command center. What many of our competitors do after hours is employ an “answering service” in order to give a false impression that they are truly committed in providing a high quality of service.

Unlike many security agencies that have made these false claims, our corporate office is open 24-hours per day / 7-days per week. We are fully operational at all times including weekends, holidays and during natural disasters.

Multiple Field Supervisors and Command Center Supervisors are on duty 24-hours per day in our corporate office and patrolling in field operations. Licensed Security Managers are also assigned 7-days per week.

24-Hour Monitoring and Recording

Consistent with our vision of providing our clients with value added services, Elite Guard provides a complete remotely monitored IP surveillance camera system for front desk lobby or gate-house settings at no additional cost.

This camera system allows Elite Guard Command Center Supervisors to remotely monitor all front desk and front gate activity, including real-time monitoring of our employees assigned to your property.

System Benefits 

24-hour per day monitoring of Elite Guard personnel by Command Center Supervisors from our Sunny Isles Beach office

Remote recording of all front desk and front gate activity

Automated Dialing System (overnight shift)

Immediate response by Elite Guard personnel when assistance is required

Web based real time monitoring of Field Supervisors, Roving Security Officers and Patrol Vehicles with GPS

Slack Communication Platform

Supervision and Quality Assurance

Elite Guard provides our clients with an in-depth program of supervision and compliance in the form of Field Supervisors and Dispatch Command Supervisors. These positions are supported by individual Site Managers, Quality Control Managers, and Human Resources Administrators

Each level of supervisor has specific training within the scope of their duties conducted in our State of Florida Licensed Training Center.

The supervision program implemented by Elite Guard is 24-hours per day / 7-days per week to ensure the quality level of service. Elite Guard Field Supervisors will arrive on the property randomly and unannounced in order to conduct service inspections which include the security officers license regulation, appearance, neatness, and alertness to their assigned duties. Knowledge of client Security Post Orders will be verified and any special instructions required will be given.

Field Supervision is conducted in both marked and unmarked security late-model patrol vehicles equipped with security lights for added visibility.

Field Supervisors will patrol the exterior and interior of client properties periodically while on duty. Elite Guard will maintain a GPS

Command Center Supervisors are assigned by our corporate office. They perform multi-faceted functions that include Remote Monitoring Surveillance of Elite Guard personnel and client property, dispatch duties when assistance is required for an immediate response, and managing the automated schedule system to ensure shifts and shift changes have been successfully completed.

Site Supervisors are the first line of defense in supervision. Our office will assign a Site Supervisor to properties with more than two security officer personnel. The Site Supervisor will be approved by members of property management and assigned a schedule which compliments and enhances the security program. Site Supervisors will serve as a point of contact with the client; train and approve their security staff and work with our office to provide unparalleled customer service. Periodically the Site Supervisor will coordinate with the Elite Guard office and members of property management to schedule security staff meetings / workshops with all Elite Guard personnel assigned. These staff meetings are often attended by Elite Guard managers and principal owners.

The role of Portfolio Manager is critical in the overall success of any security program. They meet with members of property management periodically (often several times each month during property inspections and when the overall service performance is being evaluated). They ensure all phases of supervision and service are conducted effectively and to the client’s documented standards.

Our Human Resource Administrator will monitor and ensure all State of FL security officer licensing requirements are followed and in compliance by all Elite Guard personnel as outlined by Chapter 493. Responsibilities will include verification of license expiration and license renewal process procedures including additional classroom training if required. The Human Resource Administrator will also submit all State of FL Chapter 493 Employee Action Reports for all Elite Guard personnel to the Division of Licensing as required. They will also maintain all proper records and employment related documents of all Elite Guard security personnel.